manga18 Privacy Policy

manga18 ("we," "us," or "our") operates the online gaming platform accessible at https://manga18.one (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on manga18. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your own data.

This Privacy Policy applies to all users of the manga18 Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. By accessing the Platform or registering a player account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

manga18 processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

manga18 collects personal information through several channels — directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party service providers where necessary. The categories of information we collect include:

manga18 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming compliance purposes (e.g., self-exclusion requests).

manga18 uses the personal information we collect for the following purposes, each of which is grounded in a legitimate legal basis as described in Section 4:

• Account Management: To create, verify, and maintain your manga18 player account, including processing your registration and verifying your age (21+ requirement) and identity.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to maintain accurate financial records in Philippine Peso (PHP).
• Platform Delivery: To provide access to manga18 games including live casino, slots, bingo rooms, and fishing games such as Shade Dragon Fishing, and to personalize your gaming experience.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct as defined in our Terms & Conditions.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, anti-money laundering (AML) requirements, and any directives issued by relevant regulatory bodies.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits and session controls where requested or required.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the functionality, design, and performance of the manga18 Platform.

manga18 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new legitimate legal basis.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, manga18 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and manga18 — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and any lawful orders from regulatory authorities.
• Legitimate Interests: Processing is necessary for manga18's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting manga18 customer support or adjusting your account communication preferences.

manga18 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share your information only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: We may share identity documents and personal details with third-party KYC (Know Your Customer) verification services to confirm your age and identity as required by applicable regulations.
• Game Content Providers: Certain game titles on the manga18 Platform are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your full personal profile.
• Regulatory & Law Enforcement Authorities: manga18 will disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or regulatory directive.
• Professional Advisors: We may share data with our legal, financial, or compliance advisors where necessary and subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of manga18's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom manga18 shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specific purposes for which it was shared.

manga18 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active player account relationship with manga18.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the date of the transaction, in accordance with AML and financial record-keeping requirements.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Support communications are retained for up to three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with applicable regulations.

Upon expiry of the applicable retention period, manga18 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

manga18 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the manga18 Platform is encrypted using 256-bit SSL/TLS technology. Look for the padlock icon in your browser's address bar when accessing manga18.
• Encryption at Rest: Sensitive personal data stored on manga18 servers — including payment details and identity documents — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within manga18 is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions.
• Firewall & Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular Security Audits: manga18 conducts periodic security assessments and penetration testing to identify and remediate potential vulnerabilities in our systems.
• Staff Training: All manga18 staff who handle personal data receive regular training on data protection obligations and security best practices.
• Incident Response: manga18 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by applicable law.

While manga18 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your manga18 login credentials and for ensuring that your device is adequately protected.

manga18 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform, maintain your session, and analyze how the Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as keeping you logged in to your manga18 account and maintaining your session security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and game lobby filters — to provide a more personalized experience on manga18.
• Analytics Cookies: These cookies collect anonymized information about how players use the manga18 Platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the Platform's design and performance.
• Marketing Cookies: With your consent, manga18 may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the manga18 Platform.

manga18 does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of the manga18 Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by manga18:

• Right to Be Informed: You have the right to be informed about how manga18 collects and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that manga18 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that manga18 holds about you. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to manga18's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to manga18 demonstrating compelling legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that manga18 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the manga18 Data Privacy team via the support channel listed in Section 13. manga18 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notification to you.

The manga18 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. manga18 does not knowingly collect personal data from individuals under the age of 21.

During the registration process, manga18 requires all applicants to confirm that they are at least 21 years old and to provide verifiable proof of age upon request. Any account found to belong to an individual under the age of 21 will be immediately closed, and any associated funds will be handled in accordance with applicable regulatory requirements.

The manga18 Platform may contain links to third-party websites or services — for example, links to payment provider portals or game content provider platforms. This Privacy Policy applies solely to the manga18 Platform and does not extend to any third-party websites or services that you may access via links on our Platform.

manga18 has no control over the content, privacy practices, or data processing activities of third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. manga18 accepts no responsibility or liability for the privacy practices of third-party websites.

manga18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, manga18 will update the "Effective Date" at the top of this page and, where practicable, notify registered players via the email address associated with their account or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how manga18 protects your personal data. Your continued use of the manga18 Platform following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised policy.

If you do not agree to the amended Privacy Policy, you must cease using the Platform and may request account closure by contacting customer support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way manga18 handles your personal data, please contact our Data Privacy team through the following channel:

• Live Chat: Available 24/7 through the manga18 Platform dashboard after logging in to your account.
• Email: [email protected] (plain text — not a clickable link)

manga18 is committed to resolving all privacy-related inquiries promptly and transparently. For formal data rights requests under the Data Privacy Act of 2012, please indicate clearly in your message that you are submitting a formal data subject rights request, and include your registered email address and a description of your request. This will help our team process your request within the required timeframes.